Thank you for shopping with us.
We understand that there may be times when you need to cancel an order. Please review our cancellation policy below:
- Cancellation Timeframe
- Orders can be cancelled within 2 hours of purchase, provided the item has not been packed or shipped.
- Once the order has been processed or dispatched, we are unable to cancel the order.
- Special / Non-Stock Orders
- Orders for special parts (e.g., rare, pre-order, or non-stock items) are non-cancellable and non-refundable once confirmed.
- We strongly advise customers to check compatibility before placing an order.
- How to Cancel an Order
- To request a cancellation, please contact us as soon as possible with your order number and details.
- You may reach us via email at djsautopart@gmail.com.
- We will confirm whether the cancellation is possible based on the order status.
- Refund Process
- If the cancellation is approved, a full refund will be processed within 3–5 business days to your original payment method.
- Any shipping or handling fees may not be refundable if the order has already been prepared for dispatch.
Should you have any questions or concerns, feel free to reach out. Thank you for your support and understanding.